Conditions of Use

General terms and conditions of DBK d.o.o. were compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1) and on the basis of the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

The online store www.shop.dbk.si (hereinafter "online store") is operated by DBK d.o.o., as a provider of e-commerce services (hereinafter "provider"). Upon registration in the online store system, the visitor obtains a username that is the same as his e-mail address and password. The username and password of the user are unambiguously determined and linked to the entered data. By registering, the visitor becomes a user and acquires the right to purchase.

The General Terms and Conditions of Business deal with the operation of the online store, user rights and the business relationship between the provider and the customer.

Availability of information

• The provider undertakes to always provide the customer with the following information:
• company identity (company name and registered office, register number),
• contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
• essential characteristics of the goods or services (including after-sales services and guarantees),
• availability of the products (any product or service offered on the website should be available within a reasonable time),
• conditions of delivery of the product or execution of the service (method, place and deadline of delivery),
• all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
• method of payment and delivery,
• time validity of the offer,
• period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,
• explanation of the complaint procedure, including all details of the contact person or customer service

Items on offer

Due to the nature of business via the World Wide Web, the offer of the online store is updated and changed frequently and quickly.

Prices are presented as Regular Prices and Online Prices. Regular prices are usually the recommended selling prices of the manufacturer or importer or the prices set by the provider.

Responsibility

DBK d.o.o. is not responsible for disruptions in the course of the service resulting from the conduct of the user (e.g. computer infected with viruses) or route providers or infrastructure used by the online store service (e.g. internet outages).

Obligation of responsibility

The provider makes every effort to ensure the up-to-dateness and correctness of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the prices may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him/her to withdraw from the order or replace the ordered item.

The provider is not responsible for the content of opinions on items written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any liability arising from the information in the opinions.

Although the provider strives to provide accurate photographs of the items sold, all photographs must be taken as symbolic. The photos do not guarantee the properties of the product.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item has been destroyed, damaged, lost or its quantity has decreased without the consumer being at fault. The consumer may not use the items until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily necessary to establish the nature, characteristics and functioning of the goods. The consumer must check immediately upon receipt of the shipment that the shipment has arrived undamaged. The provider does not guarantee that the order can be successfully stopped or canceled. Partial order cancellation is not possible.

Return of goods

The buyer's right to withdraw from the contract

1. The buyer (hereinafter also: the consumer) has the right to notify the provider within 14 days of receipt of the goods that he/she is withdrawing from the contract, without having to state the reason for this decision.
2. In order to exercise the right of withdrawal, the consumer must be informed by an unequivocal statement through one of the following options:

• In writing to e-mail [email protected]or by post to DBK d.o.o., Samostanska ulica 3, 2360 Radlje ob Dravi.

1. For this purpose, the consumer may optionally use the form Withdrawal from the Contract or the form Return of Goods found in our online store.
2. The withdrawal period shall begin on the day following the date of acceptance of the goods ("when the consumer acquires physical possession of the goods or the latter is acquired on behalf of the consumer by a third party other than the carrier and designated for that purpose by the consumer" or in the case of a delivery contract goods consisting of several consignments or pieces: "when the consumer acquires physical possession of the last consignment or piece of goods or is acquired on behalf of the consumer by a third party other than the carrier and designated for that purpose by the consumer").
3. In order for the withdrawal period to be observed, it shall be sufficient that the notice concerning the exercise of the consumer's right of withdrawal is sent before the expiry of the withdrawal period.
4. With the return form on the online store, the customer can return the product/goods at his/her own expense. If the goods are damaged during transport, this is the responsibility of the buyer. In the case of personal acceptance of the goods, the buyer can immediately check the goods and refuse to purchase them. No later refund is possible!
5. The goods must be returned to the provider no later than 14 days from the submitted notice of withdrawal from the contract.
6. The return of the received goods to the provider within the withdrawal period shall be considered a notice of withdrawal. The customer can return the products by post to the company's address. It is also possible to return it in person at the same address, every working day from 8:00 to 15:00.
7. The buyer must return the received products undamaged and in the same quantity, unless the product is damaged, lost or its quantity has decreased through no fault of the buyer. The consumer is only liable for the reduced value of the goods due to the handling of the goods, which is not obligatorily necessary to determine its nature, properties and functioning. If the customer may have already started using the product or if he/she has already opened and assembled individual components for the products, withdrawal from the contract is not possible. The manufacturer of the product also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). As the packaging is an integral part of the product, it must also be attached, as it was in its original state at the time of receipt of the product (i.e. undamaged and unchanged).
8. The possibility of withdrawal from the contract does not apply to products/goods that are manufactured according to the exact instructions of the buyer or consumer and tailored to his/her personal needs.
9. If the consumer withdraws from this contract, the provider shall reimburse him/her without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal from all contracts. Such reimbursement shall be made by the undertaking using the same means of payment as used in the execution of the original transaction, unless otherwise agreed or, in so far as it is due to its nature, payment cannot be provided by the same means of payment. The company may withhold payment in the cases and within the deadlines set by the Consumer Protection Act.
10. For each return, in addition to the product, it is necessary to submit a properly and completely completed form Return of Goods and a copy of the invoice.

Complaints and disputes

DBK d.o.o. respects applicable consumer protection legislation. It also makes every effort to fulfill its duty to establish an effective system for handling complaints and to appoint a person with whom, in case of problems, the customer can contact by phone +386 41 409 268 or by e-mail: [email protected]. The complaint procedure is available on websites that are easy to use and confidential.

The provider will acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep him/her informed of the progress of the procedure.

The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.

Prices

The online price is valid for all members of the online store. Everyone becomes a member by registering in the online store. All prices are without VAT, unless explicitly stated otherwise.

Prices are valid at the time of placing the order and do not have a predetermined validity.

Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction.

The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic message about the status “Order Confirmed”). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Defects, replacement, product return

The consumer in this chapter is the customer (natural person) who acquires or uses the products for purposes outside his professional or gainful activity. In other chapters, the term "customer" refers to the buyer and the consumer.

If the delivered products differ from the ordered products (delivery of incorrect products), the buyer or consumer returns the delivered products and the provider will replace them free of charge with the appropriate ones. The provider also covers the cost of returning the originally delivered products. Originally delivered products can only be returned in the original packaging.

If the delivered products do not meet the characteristics or specifications of the ordered products (delivery of defective products), the buyer must notify the provider within eight days from the date of receipt of the product. If the defect could not be observed during the normal inspection (hidden defect), the buyer must notify DBK d.o.o. he shall otherwise lose this right within eight days of the day on which he/she notices the error. DBK d.o.o. shall not be liable for defects which appear after six months have elapsed since the product was delivered.

The consumer or the buyer must describe the defect in more detail in the defect notice and allow DBK d.o.o. an inspection of the item.

The consumer or the buyer, who has notified the provider of the defect in a timely and correct manner, has the right to request, within two years from the submission of the defect notification, the latter to:

• rectify the product defect, or

• return part of the amount paid in proportion to the error, or

• replace the defective product with a new faultless product, or

• return the amount paid.

In any case, the consumer or the buyer also has the right to demand compensation from the provider, and in particular compensation for the costs of materials, replacement products, labor, transfer and transport of products incurred due to the fulfillment of the obligations referred to in the previous paragraph.

Warranty

Products have a warranty if so stated on the warranty certificate or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty certificates or on the invoice.

Warranty information is also listed on the product introduction page. If there is no warranty information, the product is not under warranty or the information is not known at this time. In the latter case, the buyer can contact the provider, who will provide up-to-date information.

Delivery

We try to get the ordered goods the next day. Fast and quality delivery is of great importance to us.

• You have at your disposal two methods of delivery and the option of your own collection at the company's headquarters. For orders higher than € 300, delivery in Slovenia is free.
• DPD delivery up to 31.5kg
• Delivery by Pošta Slovenije

Delivery price list for Slovenia

Delivery price according to the price list of Pošta Slovenije (prices below are informative), delivery time is up to 3 days

• Up to 2kg 4.7 €
• 2-5kg 5.7 €
• 5-10kg 6.9 €
• 10-15kg € 8.10
• 15-20kg € 9.2
• 20-25kg € 10.6
• 25-30kg 12.1 €
• 30-40kg € 14.1
• 40-50kg € 17.2

All prices are without VAT!

Special wishes for delivery (morning delivery until 10 am) 10 €

Orders for personal collection can be submitted at the company's headquarters up to 1 hour before collection.

For larger orders, please help the delivery person unload your goods.

You will receive an invoice for payment within 24 hours to your email address from the moment we receive your transfer.

We reserve the right to deliver the shipment later due to force majeure, natural disasters.

For all additional information, call us +386 41 409 268 or +386 41 958 643 or send an e-mail to [email protected].

Dealing with damaged shipments

Despite our best efforts to ensure that our shipments arrive undamaged, some damage may occur.

IMPORTANT: Before accepting the shipment, make sure that there are no visible damages on the shipment! If there is damage, report it immediately to the delivery person and take a photo of it, and immediately open the package to make sure that the contents are undamaged. Send the report and pictures of the damaged shipment to the e-mail address [email protected] as soon as possible. If you did not report the damage to the delivery person immediately, the replacement of the item and the refund of the purchase price may be refused, if it is not possible to determine where the damage occurred.

Price list for delivery abroad

Delivery via DPD courier service:

Report the damage to the courier who delivered the shipment to you immediately upon receipt. Then send us by e-mail [email protected] photos of the outer packaging, DPD labels with information about the sender and recipient, a photo of the inner packaging and intermediate protection of goods and photos of damaged package contents. Together with the DPD courier service, we will make sure that the compensation is resolved in the shortest possible time.

DELIVERY CROATIA

Delivery time                          2 kg    5 kg    10 kg  15 kg    20 kg  25 kg    31.5 kg

Croatia delivery time 2-3 days 10,20 € 11,30 € 12,30 € 13,30 € 13,90 € 15,20 € 16,60 €

Supplement for islands € 7.5

Shipping to non-EU countries is only possible if the buyer orders the collection of the shipment himself; price EXW!

PRICES FOR PACKAGE DELIVERY WITHIN THE EU

All prices are without VAT!

If the provider is unable to fulfill his/her obligation because the goods will not be available, it will inform the buyer and they will agree on further procedure.

In the event that the provider eliminates the ordered products in time, it is not responsible for the overdue delivery time of the contractor. Delivery is made to the address provided by the user when registering or ordering. In the event that no one is present at the address at the time of delivery, the courier leaves a notice of the arrival of the shipment or. on an attempt to hand over the goods. In the event that the courier could not deliver the shipment and you did not pick it up, the buyer will be charged postage for the returned shipment.

Methods of payment

Payments:

You will receive the invoice in pdf format by email and the original upon delivery.

You can settle the order by paying a pro forma invoice or PAYPAL

The provider issues an invoice to the buyer on a durable medium.

The sales contract (order) is stored in electronic form on the provider's server.

Pro forma invoice

When choosing payment by pro forma invoice, you will pay for the ordered goods with a general payment order BN 02. The easiest and fastest way to make a payment is via PayPal or through your online bank (Klik, Abanet, Bank @ Net ...), or at any bank. or post office in Slovenia.

When making a payment, please provide the following information:

• Purpose of payment: Product purchase through an online store

• Name: DBK d.o.o.

• Street: Samostanska ulica 3

• Location: 2360 Radlje ob Dravi

• Account number: SI56 0451 5000 3394 732

IBAN/SWIFT: SI56 0451 5000 3394 732 / KBMASI2X

Protection of personal data

The online store undertakes to protect your personal data in accordance with the Private Data Protection Act. Your data will only be used for the internal purposes of DBK d.o.o. and we will not pass them on to third parties.

The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. Under no circumstances will the user's data be passed on to unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security of his/her username and password.

Use of cookies

Cookies are text files uploaded to your computer by a web server. Cookies do not contain any information that could be used to identify you. With the help of cookies, the server knows that you have returned to the online store, which we can use to customize the website to the user.

Most browsers automatically accept cookies. If you do not want to accept them or you want to be notified before a cookie is loaded on your computer, you can specify this in your browser settings.

Privacy

The owner (data collector) of the online store is:

DBK d.o.o.

Samostanska ulica 3

2360 Radlje ob Dravi

T: +386 41 409 268

DBK d.o.o. is committed to protecting your privacy and developing technology that will allow you to have a secure online experience. This privacy statement applies to the online store of DBK d.o.o. By using the online store, you consent to the data use practices described in this statement.

DBK d.o.o collects personal data, such as name and surname, address, e-mail and telephone number, etc., which are necessary to fulfill contractual or business obligations to you. In addition, on the basis of the Electronic Communications Act (Official Gazette of the Republic of Slovenia, no. 109/12, 110/13, 40/14 - ZIN-B, 54/14 - CC decisions, 81/15 and 40/17), we may also use your e-mail address for the purposes of direct marketing and sending occasional e-news. You can refuse such use of personal data at any time by requesting the e-mail address: [email protected].

In order to prevent unauthorized access to or disclosure of the obtained data, to maintain the accuracy of personal data and to ensure their proper use, we implement appropriate technical and organizational measures to protect the personal data we process.

Your rights

In accordance with the provisions of the GDPR and the applicable law governing the protection of personal data, you have the right to access your personal data, the right to rectification, the right to erasure or forgetting, the right to transferability of data, the right to request a restriction on the processing of personal data and the right to object. In addition, if you have given your consent to the processing of personal data, you may revoke it. In the event that you believe that the processing of personal data by DBK d.o.o. violates the provisions of the GDPR, you can lodge a complaint with the Information Commissioner.

If you want to exercise any of the above rights or if you only have a question regarding the protection of personal data, please write to us at the e-mail address: [email protected]. We will send you a reply as soon as possible or no later than 30 days after receiving the request.

Personal data storing time

DBK d.o.o. keeps your personal data for as long as necessary to fulfill contractual obligations and for the purpose of sending e-newsletters to which you have subscribed or. ordered. In case you no longer wish to receive content from DBK d.o.o. and unsubscribe from them or in the event that you revoke your consent to the processing of personal data for this purpose, we will have your data in the DBK d.o.o. system blocked and we will no longer process your data for this purpose.

The period of storing personal data may vary depending on the applicable sectoral legislation (e.g. tax, accounting legislation). In the event that the applicable sectoral legislation sets mandatory deadlines for the storing of personal data, DBK d.o.o. deletes personal data after the expiry of the statutory mandatory period.

Operator information

The operator of personal data of users is the company DBK d.o.o., contact: +386 41 409 268.

Consent

By registering on the online store, you agree that the company collects data in the manner and for the purposes described in this statement.

Collection of personal data

Registration

To shop in the online store, the user must first register. When registering, the user must fill in personal data or data on the legal entity. The user must fill in information on personal account, payment and delivery.

Personal account information

• Surname (*)
• Email address (*) (The address must be valid as you will receive the registration information and you will receive a new password if you forget the existing one.)
• Personal password (*) (Create your own password In order to protect your data, the password should include numbers and characters.)
• Repeat password (*)
• Phone (*)
• ID no. for VAT
• Sending e-mail (*) (Indicate whether you want to receive information about products, news,…)

Payment details

• Name (*)
• Surname (*)
• Phone (*)
• Company
• Title type
• Title 1 (*)
• Title 2
• City (*)
• Country (*)
• Postcode(*)

Delivery information

The fields are the same as for payment information. You can enter different delivery information, or you can indicate that you want to use the same information as for payment information.

The online store may also automatically collect some information about your computer's hardware and software. This information includes: IP address, browser type, domain names, access times and addresses of websites you have visited in our online store. DBK d.o.o. uses this information exclusively to calculate general statistics on the use of the online store.

Change of personal data

The user can change his/her personal data, delivery address and payment address at any time. To do this, log in to the online store and select the My Account option.

Use of personal data

DBK d.o.o. collects data in the online store in order to ensure the proper functioning of the online store and for the provision of the required services, as well as periodic notification on promotions and news.

Right to be informed, of limitation, deletion, correction, transferability and to object

In all cases where you give consent to the processing of your personal data, you can revoke this consent at any time through your user account.

The user may edit, revoke the given consents for individual purposes of processing, or give consent for other purposes of processing his/her personal data.

You have the right to request that we delete personal information about you.